MAXQIO
Returns & exchanges
At MAXQIO, every piece is created with intention. We want you to be completely satisfied with your purchase.
Eligibility
Eligible products may be returned within 14 days of delivery, provided they are unworn, unused, undamaged, and returned with all original packaging, tags, and accessories.
Return shipping
Return shipping costs are the responsibility of the client unless the item received is defective, damaged, or incorrect.
Refunds
Once an approved return has been received and inspected, an eligible refund will be issued to the original payment method.
Final sale
Items identified as Final Sale are not eligible for return except where required by applicable law.
Starting a return
To initiate a return, contact hello@maxqio.com with your order number and the reason for your request.
Exchanges
Where available, exchanges are subject to product availability. If the requested replacement is unavailable, MAXQIO may offer a refund or another appropriate resolution. Products must satisfy the return conditions described above.
Damaged, defective or incorrect orders
If you receive a product that is damaged, defective or materially different from the product ordered, contact MAXQIO as soon as reasonably possible at hello@maxqio.com. Please provide your order number and, where appropriate, photographs showing the issue. MAXQIO will assess the matter and provide an appropriate resolution in accordance with applicable law.